You want your business's social media pages to be about positive connections to customers and act as a way to get new leads, but you must also face the fact that inevitably, you WILL get negative comments and complaints at some point. Social media is a great place to market and grow your brand image, but it's also a great place for angry customers to go to complain. When this happens, the best thing you can do is to turn that negative comment into a positive interaction. Your